CV-19 RISK ASSESSMENT - UPDATED 13.1.23
ORWELLS RESTAURANT – CV-19 MEASURES
At Orwells Restaurant, there is nothing more important to us than our guests and our team’s wellbeing. If you or any of your party are feeling unwell, especially if you have a high temperature, a new persistent cough or a loss of taste or smell, please contact us to cancel your booking.
OUR GUESTS AND RESTAURANT
It is required that everybody entering the restaurants sanitises their hands.
Sanitiser is available at the entrance of the restaurant and throughout the restaurant.
The sanitiser in use is confirmed as effective against coronavirus.
A plentiful supply of essential cleaning chemicals is in stock in the restaurant and staff are trained on dilution rates and contact times.
All guests contact details will be gathered upon reservation and will be recorded manually.
An enhanced cleaning programme is in place, using an anti viral cleaner on common points, toilet areas, changing rooms etc. These areas are cleaned at the start of the day, after lunch service and at the end of the night, with a cleaning schedule in place - guest chairs, tables, card payment machine and other high use communal touch points will be cleaned after each use.
Cloakroom services are still in use, but guests can keep them upon themselves if they wish.
External doors will be kept open where possible to increase ventilation.
Internal doors (not fire doors) will be kept open to increase ventilation and reduce hand contact surfaces.
The wearing of face coverings for guests is not mandatory by law but we are asking all guests to wear a face covering upon entering the restaurant and when not seated at the table. This is for the safety off all guests and to protect our small team.
We are encouraging all guests to take a lateral flow test before visiting the restaurant to ensure it is a safe and comfortable enviroment for everybody. We will not be asking for evidence of a negative result but we are asking all guests to be as responsible as possible.
OUR EMPLOYEES
Employees are instructed to wash their hands frequently and for a minimum duration of 20 seconds.
Training is provided for dealing with coughs and sneezes.
Employees are encouraged not to touch their eyes, nose or mouth with their hands.
Training is given to ensure employees understand the risks, routes of transmission and the importance of handwashing, social distancing and cleaning.
Sanitiser is located throughout the restaurants and is available for all employees to use regularly.
Employees who are classed as vulnerable will be assessed on a separate basis and additional controls put in place.
Signage is on the staff notice board detailing coronavirus symptoms and when to self-isolate.
If employees develop a new persistent cough or high temperature they will immediately be sent home or advised to stay at home - employees will be instructed to self-isolate for 10 days if they are displaying symptoms and also 10 days if they are living with someone who has symptoms.
Employees are expected to self isolate if contacted by NHS Test and Trace.
A return to work health questionnaire will be completed by all employees returning to work for any reason.
All areas where an employee who displays symptoms of coronavirus has worked will be 2 stage cleaned.
Employee rotas will be kept for 21 days, in accordance with Government guidelines and to aid NHS Test and Trace.
The wearing of face coverings for employees is not mandatory by law but all staff in public areas of the restaurant will be wearing a fask covering. This is to protect all our guests and also the small family unit we have here at Orwells.
CANCELLATION POLICY
Please read our cancellation policy attached to your confirmation email at the time of your booking. Our cancellation policy applies up to 48 hours before your booking with us.
BOOKINGS ON SPECIAL OCCASION DAYS
A 50% non-refunable deposit will be taken for all bookings on Special Occasion days, such as Valentines Day, Mothers Day, Easter, etc. We will be encourgaing all guests to be taking a lateral flow test before thier visit to us.
In the event that a guest tests positive for Covid-19 and are unable to attend the booking we will honor the deposit and turn it into a credit to be used towards their next booking with us. This credit will be valid for up to three months from the original booking. For such circumstances we will be requiring evidence of a positive result.
If for any reason the restaurant is unable to honor the booking because of a change of goverment guidlines you will receive a full refund.